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Executive Director, Walmart Global Services Portfolio Manager

Location: Bentonville, Arkansas US

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Job Number: 18120

Position Title:

External Description:
Job Title:

Walmart Global Services Portfolio Manager (SVCS-RRB052218-001b)                                                             

Introduction:

Toshiba Global Commerce Solutions is seeking a Global Services Portfolio Manager to join our team in Bentonville, AR or Research Triangle Park, NC. The global Services Portfolio Manager is a senior position requiring at least 15 years of experience at a services provider managing large complex software development projects. The ideal candidate will have a mix of domestic and international experience, outstanding leadership and organizational skills, and must possess excellent problem-solving capabilities. Additionally, the candidate must have a deep understanding of the issues and the opportunities arising from doing business across language, culture, currency and time zone boundaries. 

Responsibilities:

  • Drive global Services account growth through partnership with local and global account teams
  • Partner with Services teams globally to deliver and grow the business where the client has a presence
  • Apply change, risk, issues and resource management globally to drive business results
  • Maintain regular meetings with global Services teams to cover individual project and overall account status updates
  • Provide regular executive updates on key projects and overall account health to both TGCS and client leadership
  • Facilitate response to RFPs that contain multiple offerings from the Services organization
  • Create and maintain excellent relationships with Client and Managed Services leaders to ensure a successful partnership on the client account
  • Serve as escalation point globally for client's Services concerns
  • Serve as Portfolio Manager for international Professional Services projects working with International Project Managers
  • Align Services resources to client projects globally to deliver maximum value to the company
  • Lead, Manage and mentor direct reports
    • North American Portfolio Manager
    • Bentonville Delivery Manager
  • Regularly assess program performance and aim to maximize ROI for Toshiba and the client
  • Formulate and adjust delivery polices in anticipation of client's changing business conditions and needs 

Required Skills:
  • Bachelor's degree or equivalent experience
  • 15+ years of experience at a services provider managing large complex software development projects
  • Strong technical capability & intellect understanding aptitude
  • Experience with software development & integration projects
  • Ability to travel up to 50% travel (domestic and international)
  • Change Agent and Advocate for adoption of delivery methodologies within Toshiba
  • Establish trusted advisor relationships with the client at multiple levels globally
  • Lead and mentor through use of influence managing indirect reports across services organization working on client's projects
  • Identify and implement delivery policy and process which adhere to client expectations and methods of engagement
  • Develop relationships with the country managers with the objective of being seen as their partner in working on the client projects
  • Lead and mentor and through use of influence manage indirect reports across services organization working on client's projects
  • Identify and implement delivery policy and process which adhere to client expectations and methods of engagement
  • Develop relationships with the country managers with the objective of being seen as their partner in working on the client projects

Preferred Skills:
  • Prior experience with software development & integrating projects with retail solutions, POS solutions & software solutions

 

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy. 

EEO:

Toshiba Global Commerce Solutions is an equal employment employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals.

City: Bentonville

Location_formattedLocationLong: Bentonville, Arkansas US

State: Arkansas

Community / Marketing Title: Executive Director, Walmart Global Services Portfolio Manager

Company Profile:

Requisition Number: EXECU01390

EEO Employer Verbiage:

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