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Job Number: 18228

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External Description:
Job Title:

Customer Support Representative I - Thailand                                                  

Introduction:

Toshiba Global Commerce Solutions is seeking a Customer Support Representative II to join our remote-based team in Thailand. The Customer Support Rep. will need to have the ability to drive, support and delight our customers, business partners and sales team with customer fulfillment support activities.

Responsibilities:

  • Customer Master Records Management - Create, update, maintain and deactivate customer accounts
  • Order Management - Validate, determine source of supply, process, invoice and track customer purchase orders
  • Backlog management - Modify, cancel, track order delivery and secure proof of delivery where required
  • Calculate returns cap, approve return request, provide authorization, track and credit the return
  • Validate, activate, update, renew and invoice customer maintenance contracts
  • Update and manage install base system
  • Validate, create revenue and cost budget, fund and run billing of professional service projects
  • Execute onboarding for new partners, disbursements, validate and execute claims and channel management marketing programs. Collect and publish sales in and sales out activity.
  • Work with Customer, Sales and A/R to solve disputes
  • Ensure compliance to all audit requirements and established processes

Required Skills:
  • High school diploma
  • 2+ years of customer fulfillment/customer service work experience.
  • Able to speak & write proficiently in English
  • Proficient with the Microsoft Office suite, especially Excel
  • Excellent verbal and written communication skills
  • Ability to work in a team environment and forge business relationships
  • Availability to work at month and quarter closes is critical
  • Organizational and time management
  • High energy with capability and willingness to learn, apply process knowledge to "real" business requirements
  • Ability to multi-task and work under pressure

Preferred Skills:
  • University degree
  • Proficiency speaking & writing Chinese in order to liaise with Chinese speaking counterparts
  • Experience with Oracle/SAP

 

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy. 

EEO:

Toshiba Global Commerce Solutions is an equal employment employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals.

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Community / Marketing Title: Customer Support Representative I

Company Profile:

Requisition Number: CUSTO01394

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