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Customer Support Assistant I

Location: Lexington, Kentucky US

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Job Number: 21986

Position Title:

External Description:
Job Title:

 

Customer Support Assistant I

 

Introduction:

 

Toshiba Global Commerce Solutions is currently looking for a temporary Customer Support Assistant I to work with Our Alliance Support Specialists in Lexington, Kentucky. The Customer Support Assistant position is an operational role responsible for assisting our on-site technical leaders who are supporting leading edge technology installed in a Retail end-user environment for a strategic Toshiba client.  The role requires a flexible work schedule and some off-hours support of the Toshiba technical team.  This role requires a functional understanding of personal computer (PC) operations and the ability to operate in a virtual reality console setting. 

 

Problem solving, spatial and hand-eye coordination skills are preferred.  The role also requires the ability to work well with others, especially in a remote support environment.  Candidates will be assisting with remote monitoring, will need to be able provided clear instructions to end users and accurate descriptions of issues to the Toshiba technical representative on issues.

 

Responsibilities:

 

  • Technology Usage
  • Interpersonal Engagement
  • Communications with Toshiba and others as required

           

Required Skills:

 
  • High school diploma
  • 1+ year of field service and support experience
  • Effective communication skills
  • Ability to provide remote guidance and support
  • Ability to visualize and navigate objects in a virtual reality/3D space


 

Preferred Skills:

 
  • Prior remote management experience

 

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy. 

 

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

 

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.

City: Lexington

Location_formattedLocationLong: Lexington, Kentucky US

State: Kentucky

Community / Marketing Title: Customer Support Assistant I

Company Profile:

Requisition Number: CUSTO01608

EEO Employer Verbiage:

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