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North American Maintenance Transition Operations Lead

Location: Durham, North Carolina US

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Job Number: 24125

Position Title:

External Description:
Job Title:

 

North American Maintenance Transition Operations Lead

                                                                    

Introduction:

 

Toshiba Global Commerce Solutions is seeking a North America Maintenance Transition/Operations Lead to lead the transition of newly acquired clients into Toshiba. The North America Maintenance Transition/Operations Lead will develop and create a successful end-to-end maintenance transition plan across all needed business support functions. The North America Maintenance Transition/Operations Lead will work closely with teams on executing delivery & coverage model and enabling a smooth transition plan. The Lead will also include identifying, executing and ongoing management of transition project plan as it relates to all elements of new client onboarding which include (Call Center, Field, Vendor Management, Parts Logistics, etc.)

 

Responsibilities:

  • Support ongoing strategic relationships with key delivery partners
  • In-depth knowledge of the Service Delivery Planning positions, Systems Services Representative (SSR) position plus experience in a field manager or specialist position 
  • Having extensive knowledge of service delivery metric and profitability tools and understands how to leverage that information to improve the Toshiba Global Commerce Solutions' maintenance business
  • Deep knowledge on overseeing and managing a project plan
  • Analyzing various sources of data to form conclusions concerning modification of parts logistics, training plans, maintenance plans, and profit improvement plans
  • Holding regular cadence meetings regarding account progress in its transition cycle to include all elements of our business (Field, Parts, Call Center)
  • Close working relationship with the Sales Organization to enable smooth transition
  • Dealing with high level product divisions management to influence changes to produce designs that are inconsistent with the overall maintenance plans of the rest of the product family

 

Required Skills:

 
  • 8+ years of experience in project management, operations, or similar
  • Creative thinking is required to develop new maintenance philosophies for future products and deals
  • Project Design and Planning Skills
  • Bachelor's degree or equivalent experience

 

Preferred Skills:

 
  • Broad knowledge of maintenance business
  • Substantial service delivery planning, field and deal making experience in the high-volume retail environment

 

 

About the Company:

Toshiba Global Commerce Solutions is a dynamic billion dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands.  Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco?  These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy. 

 

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

 

Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email benefits@toshibagcs.com to request an accommodation.

City: Durham

Location_formattedLocationLong: Durham, North Carolina US

State: North Carolina

Community / Marketing Title: North American Maintenance Transition Operations Lead

Company Profile:

Requisition Number: NORTH01859

EEO Employer Verbiage:

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