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Support Engineer

Location: Zapopan, Jalisco, Jalisco MX


This position is no longer open.

Job Number: 21833

Position Title:

External Description:
Toshiba Global Commerce Solutions is looking for a Support Engineer to join our team in Guadalajara the responsibilities include working in cross functional teams to provide a process to resolve customer reported software and hardware problems for shipped products. The problems can be reported via SRs (Service Requests) or other term used to represent product issues. The candidate will need to communicate at different technical levels, from the application architects to the end user. Desire to work with international customers and travel availability are also required.

Areas of Expertise & Special Skills:

  • Bachelor's Degree in Computer Science/Engineering or Electronic Engineering (Fresh degree holders are welcome to apply)
  • 5+ years of working experience with C, C++, Java, Linux and Object Oriented environments
  • English: Fluent
  • Previous experience within Customer Support operations is preferable
  • Java or C++ skills (at a minimum the ability to read) and possibly write code (things like java script or tools).
  • Knowledge/Experience with Oracle EBS Teleservice, AccuRev, Lotus Notes
  • Strong analytical skills, problem determination and debugging, attention to detail, team work and excellent communication skills.
  • Posses good leadership, presentation and communication skills
  • Diagnostic tools usage
  • Knowledge of processes
  • Ability to engage in technical support for customers, including: identifying & reproducing the problem and investigating the root cause  


Toshiba Global Commerce Solutions is a dynamic billion dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, CVS, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader. 

The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.

Toshiba Global Commerce Solutions is an equal employment employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals.

Salary: According to Experience + Superior benefits

City: Zapopan, Jalisco

Location_formattedLocationLong: Zapopan, Jalisco, Jalisco MX

State: Jalisco

Community / Marketing Title: Support Engineer

Company Profile:

Requisition Number: SUPP001589

EEO Employer Verbiage:

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